End User Interface
Bilingual End User Portal "Arabic/English"
Categorize Services for IT and Non-IT in a unified end user Service Catalog
Bilingual End User Portal "Arabic/English"
End User Portal with Both Arabic and English Interface to fit all users
Easy and user friendly interface
Categorize Services for IT and Non-IT in a unified end user Service Catalog
Bilingual End User Portal "Arabic/English"
Easy to use Bilingual End user interface
Reports requests, incidents, inquires
Check Status of existing Requests, Incidents, and inquires
Participate in Happiness Survey
Approve and Reject Requests
Categorize Services for IT and Non-IT in a unified end user Service Catalog
Categorize Services for IT and Non-IT in a unified end user Service Catalog
Categorize Services for IT and Non-IT in a unified end user Service Catalog
End user can choose from the service catalog available which includes IT and Non-IT Services "HR, Facilities,..."
Support Interface
IT and Non-IT
Bilingual Support Portal "Arabic/English"
Bilingual Support Portal "Arabic/English"
IT and Other Support team can work easily to fulfil requests and resolve incidents
Bilingual Support Portal "Arabic/English"
Bilingual Support Portal "Arabic/English"
Bilingual Support Portal "Arabic/English"
Support teams can use the Support interface in both Languages "Arabic/English"
Smart Analytics
Bilingual Support Portal "Arabic/English"
Smart Analytics
Identify Patterns in requests, Incidents and Other Data Automatically
Features
Discovery
Integration Ready
Asset Management
Auto-Discovery of IT Assets Connected to Network with list of Software installed
Asset Management
Integration Ready
Asset Management
Include all discovered assets with assets in stock to complete your IT and Non-IT assets Portfolio, along with all Your Software/Hardware Contracts and get your software compliance/Usage reports
Integration Ready
Integration Ready
Integration Ready
SMA can be configured with all features or integrated with existing Component
SMAX with GET 360
Assess & Analyze
Design & Migrate & Implement
Design & Migrate & Implement
We will Assess & Analyze your "AS IS" and Provide the best Approach that fits your Organization to Implement SMA
Design & Migrate & Implement
Design & Migrate & Implement
Design & Migrate & Implement
Custom Design for Process and the solution will be drafted and implemented by our consultants.
Even if you have SM in place, we will smoothly migrate your data to the new SMA with Zero Impact on existing/opened Records.
Train & Support
Design & Migrate & Implement
Train & Support
We will Train All Stakeholder involved to ensure the success of SMA Solution and Provide the required support